Terms and Conditions for Cleaners NW6
These Terms and Conditions set out the basis on which domestic and commercial cleaning services are provided by Cleaners NW6 and by any related cleaning team operating under the same service standard. By making a booking, confirming an appointment, allowing access to the premises, or paying for a service, the customer agrees to these terms in full. Please read them carefully before placing a booking, as they explain how the service works, what is included, how payments are handled, when cancellations may be charged, and where responsibility begins and ends. For the avoidance of doubt, these terms apply to all standard cleaning, deep cleaning, one-off cleaning, regular cleaning, end-of-tenancy cleaning, and any similar cleaning service supplied under the Cleaners Nw6 name. They are written to be clear and fair, and they should be read together with any written quotation, booking confirmation, or service note issued in relation to the work.
The customer must ensure that all information provided at the time of booking is accurate and complete. This includes the property type, access arrangements, parking restrictions where relevant, the condition of the area to be cleaned, and any special requirements, such as the presence of fragile items, pets, or restricted access areas. Cleaners NW6 may rely on the information supplied by the customer when preparing a quotation, estimating time, assigning staff, or deciding whether specialist equipment is required. If the information later turns out to be incomplete or incorrect, the service provider may revise the price, the duration, or the scope of the work. These terms are intended to support a practical and professional relationship between the customer and the cleaning company, while making sure the service remains properly defined.
By booking with Cleaners Nw6, the customer confirms that they have the authority to allow cleaning work to be carried out at the property and that they are either the owner, occupier, tenant, or an authorised representative. The customer also confirms that the premises are safe enough for cleaning to begin and that any known hazards have been disclosed in advance. If an area cannot be cleaned safely because of obstruction, contamination, structural defects, or other risk, the cleaner may refuse to proceed with that part of the service until the issue is resolved. This protects both the customer and the cleaning team and ensures that the work is delivered within reasonable limits.
The booking process begins when the customer requests a quotation or service arrangement and provides the necessary details for the required job. A booking is not confirmed until it has been accepted by Cleaners NW6, either verbally, in writing, or by electronic confirmation. Any estimate given before confirmation is based on the information available at that time and may change if the actual conditions differ from the description supplied. The service provider may ask for photographs, further notes, or clarification before confirming the appointment. If the job requires specialist products, heavy-duty equipment, additional staff, or extended hours, this may be reflected in the final cost or in the timetable for completion.
Once a booking is confirmed, the customer should review the details immediately and notify the service provider of any errors. The confirmed date, time, address, and scope of work should match the customer’s expectations. If access is delayed because the customer is not present, keys or entry codes are unavailable, or building access is restricted, the cleaning appointment may be shortened or rescheduled at the customer’s expense. Cleaners Nw6 may also refuse to start work if the property is unsafe, if the requested work differs substantially from the original booking, or if the customer has failed to disclose conditions that materially affect the service. In such cases, the company may charge a call-out fee or an aborted visit fee where reasonable.
It is the customer’s responsibility to ensure that the service area is ready for cleaning. Personal belongings should be removed or secured where possible, and valuable or delicate items should be stored safely before the cleaner arrives. While the team will work carefully and respectfully, the service provider is not required to move heavy furniture, dismantle fixtures, or handle items that may be damaged by movement unless this has been expressly agreed in advance. If the customer requests additional work once the cleaner has arrived, the team may agree to it only if time, equipment, and staffing allow. Any additional work may result in a revised price or a separate charge.
All payments must be made in accordance with the quotation or invoice issued for the service. Cleaners NW6 may require payment in advance, on completion, or in instalments for larger or recurring arrangements, depending on the nature of the booking and the payment terms agreed. Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer must pay any agreed deposit promptly to secure the appointment. If a deposit is taken and the customer fails to attend, cancels late, or breaches these terms, that deposit may be retained in full or in part to cover administrative costs, loss of time, or travel expense.
Invoices must be paid by the due date shown on the invoice or booking confirmation. If payment is made by bank transfer, card, or other approved method, the customer must ensure that cleared funds are received on time. Late payment may result in suspension of future services, the addition of reasonable recovery costs, and, where permitted by law, interest on overdue sums. If a card payment is declined or a transfer fails, the booking may be delayed until payment is resolved. The service provider is not obliged to continue or complete work where payment has not been made in accordance with the agreed terms. Cleaners Nw6 reserves the right to amend pricing if the actual job differs materially from the original description or if the customer requests extra tasks during the appointment.
For recurring cleaning services, the customer agrees to keep payment details current and to settle any scheduled invoices in line with the agreed cycle. If a regular service is paused, reduced, or altered, any outstanding charges remain payable. Promotional pricing, package rates, or discounted offers apply only where expressly stated and only for the specific period or conditions described. Unless the quotation says otherwise, all prices relate solely to labour and standard cleaning materials, and any specialist supplies, parking charges, or access costs may be added separately if they are reasonably incurred in carrying out the work.
Customers may cancel or reschedule a booking, but they must provide notice within a reasonable time. For standard appointments, a minimum of 24 hours' notice is normally expected. If less notice is given, or if the cleaner is turned away on arrival, a cancellation fee may be charged to reflect lost working time and administration. Where a larger or specially arranged job has been scheduled, a longer notice period may be required, and this will be made clear when the booking is confirmed. Cleaners NW6 will act reasonably when dealing with cancellation requests, but repeated late cancellations or failure to provide access may lead to future bookings being refused.
If the service provider needs to cancel or reschedule, reasonable efforts will be made to offer a replacement appointment. However, the company is not responsible for delays or non-performance caused by events outside its control, including severe weather, transport disruption, illness, accidents, equipment failure, fire, flood, utility interruptions, or other circumstances amounting to force majeure. In such cases, the customer will be offered a new date where possible, and any prepayment may be transferred to that revised booking. If a refund is due under these terms, it will normally cover only the unused element of the service that has not been performed.
Where a booking is cancelled after work has already begun, the customer must pay for the portion of the service completed up to that point, together with any unavoidable costs already incurred. The customer acknowledges that cleaning appointments are reserved in advance and that late cancellation can prevent the allocation of staff and equipment elsewhere. Cleaners Nw6 therefore applies its cancellation rules to protect both service continuity and fair scheduling. Nothing in this section affects any statutory rights that cannot be excluded under UK law.
Cleaners Nw6 will use reasonable care and skill in delivering the service, but no cleaning company can guarantee the removal of every stain, mark, odour, or defect. Results may vary depending on the age, condition, and material of surfaces, the type of contamination, and the time available. The customer accepts that some items, finishes, or surfaces may be fragile, porous, worn, or already damaged, and that normal cleaning may reveal pre-existing issues. The service provider is not liable for ordinary wear and tear, pre-existing defects, hidden damage, or deterioration that occurs despite proper care. Any issue should be reported promptly so it can be assessed in a fair and practical way.
The company’s liability for loss or damage caused by negligence, if established, is limited to the direct and foreseeable loss suffered by the customer and only to the extent permitted by law. Cleaners Nw6 will not be liable for indirect or consequential loss, loss of profit, business interruption, loss of opportunity, or emotional distress. The customer must take reasonable steps to protect valuables, documents, jewellery, artwork, and fragile possessions before cleaning begins. Items of exceptional value should be removed from the area or specifically declared in advance. Where the customer asks the cleaner to handle such items, this is done at the customer’s own risk unless otherwise agreed in writing.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. If a claim is made, the customer must notify Cleaners Nw6 within a reasonable time and provide sufficient detail to allow investigation. The customer must also allow the service provider a reasonable opportunity to inspect the issue, where appropriate, before any third-party repairs or remedial action are arranged. The company will not be responsible for any problem arising from the customer’s failure to follow care instructions after the service has been completed.
All waste and disposal matters must comply with applicable waste regulations and environmental requirements. Cleaners NW6 will only remove waste where this has been agreed in advance and where the waste may be lawfully handled as part of the service. The customer remains responsible for arranging disposal of hazardous, clinical, or specialist waste unless the service explicitly includes authorised removal by a properly licensed waste handler. The cleaning team will not transport, store, or dispose of prohibited materials, including asbestos, chemicals requiring special treatment, medical sharps, or other controlled substances, unless this is lawfully arranged through the correct channels. If such items are discovered during a job, work may be paused immediately.
The customer must ensure that waste presented for removal is correctly identified and separated where necessary. Recyclable items, general rubbish, food waste, and any other material should be handled in accordance with the local collection and disposal rules that apply to the property. If the customer asks Cleaners Nw6 to bag, move, or load waste, the service provider will do so only where the material is safe, lawful to handle, and within the scope of the booking. The company is not responsible for any penalty, fine, or enforcement action resulting from the customer’s failure to classify, store, or present waste correctly. Any additional disposal fee will be explained as part of the agreed pricing where applicable.
The customer warrants that any waste handed over for removal does not contain dangerous goods, sharps, biohazards, or illegally dumped material unless this has been specifically agreed and licensed arrangements are in place. If the cleaning team reasonably suspects that an item or material is unsafe or unlawful to move, they may refuse to handle it and may leave the property if necessary. Compliance with waste rules is essential to protect public health, staff safety, and the environment. These obligations apply whether the booking is a one-off service or part of an ongoing arrangement with Cleaners NW6.
Any property key, access code, or security arrangement supplied to enable the work must be accurate and must not be used in breach of the law, lease terms, or building rules. The customer is responsible for obtaining any required permissions from landlords, managing agents, neighbours, or other relevant parties before the service begins. If the property contains alarm systems, CCTV, or other monitoring devices, the customer should disclose this in advance so that staff can work appropriately and respectfully. Cleaners Nw6 may withdraw from a job if the environment is threatening, abusive, unsafe, or otherwise unsuitable for professional cleaning.
The customer agrees not to expose staff to unreasonable risk. This includes, without limitation, hostile animals, dangerous electrical conditions, unstable fixtures, extreme temperatures, and unprotected bodily fluids or contamination. Where specialist cleaning is needed because of severe contamination or unusual conditions, a separate assessment may be required and the service may fall outside standard residential cleaning terms. The customer should not expect the team to carry out repairs, lifting work, or tasks that are not normally associated with cleaning unless specifically agreed in advance. The company may refuse instructions that are unlawful, unsafe, or outside the capability of the appointed team.
The service provider may update these Terms and Conditions from time to time to reflect legal, operational, or pricing changes. Any revised version will apply to new bookings made after the date of publication or confirmation. For existing recurring contracts, the updated terms will apply from the date notified unless this would be unreasonable or unlawful. The customer should review the terms periodically to ensure they remain aware of their obligations. Continued use of the service after a change has been communicated will be taken as acceptance of the updated terms, subject always to mandatory consumer rights under UK law.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in force. No failure or delay by Cleaners Nw6 in enforcing any right or remedy will operate as a waiver of that right unless agreed in writing. These terms, together with the quotation or booking confirmation, form the entire agreement between the customer and the service provider in relation to the relevant cleaning work, unless a separate written contract states otherwise. The customer should keep a copy for their records.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. This governing law clause applies to all services supplied under the Cleaners NW6 name, whether booked by a consumer, business, landlord, tenant, or agent. The aim is to provide certainty, transparency, and a clear legal framework for both parties.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. If anything is unclear, it should be raised before the appointment is confirmed so that the service can be delivered on a clear and informed basis. Cleaners Nw6 is committed to providing a professional, reliable, and lawful cleaning service while maintaining fair standards for customers and staff alike. These terms are designed to support that aim and to define responsibilities in a practical, balanced manner.
