This Privacy Policy explains how Cleaners NW6 collects, uses, stores and protects personal data relating to customers and prospective customers in the NW6 area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all services provided by Cleaners NW6 to customers located in the NW6 area, regardless of how you contact us or use our services.
Cleaners NW6 provides cleaning services to residential and commercial customers in the NW6 area. In relation to personal data, Cleaners NW6 acts as a data controller, which means we determine the purposes and means of processing your personal information.
This Privacy Policy applies to all Cleaners NW6 customers, potential customers, and visitors who contact us or use our services in the NW6 area, whether by telephone, online enquiry forms, messaging, or in person.
We only collect information that is relevant for providing and managing our cleaning services and for complying with our legal obligations. The categories of personal data we may collect include:
Identification and contact details, such as your full name, address in the NW6 area or surrounding locations we serve, and any other delivery or access address you provide, as well as contact details such as billing address details where necessary.
Service and booking information, including details of the services you request, preferred dates and times, property type and size, specific instructions or access arrangements, and records of past and upcoming bookings.
Payment and billing information, such as records of payments, payment method used, invoicing information, and transaction history. We do not store full card details if payment is taken via a secure third-party payment provider.
Communication data, including enquiries, complaints, feedback, and any correspondence you have with us, whether by phone, online forms, or written communication.
Technical and usage data, where relevant, including information about how you access any online contact or booking tools we may use, such as device type, browser type, and pages visited. We only collect such data to the extent necessary to operate and improve our services and digital tools.
We process your personal data only when we have a lawful basis under the UK GDPR. Depending on the context, we may rely on the following lawful bases:
Contract: We process your data when it is necessary to enter into, or perform, a contract for cleaning services with you. This includes taking steps at your request before entering into a contract, such as responding to an enquiry or providing a quotation.
Legal obligation: In some cases, we must process and retain certain personal data to comply with our legal and regulatory obligations, such as tax, accounting, or record-keeping requirements.
Legitimate interests: We may process your personal data when it is necessary for our legitimate business interests, and when these interests are not overridden by your rights and freedoms. Examples include improving our services, managing our customer relationships, and protecting our business from fraud or misuse.
Consent: Where required by law, we may rely on your explicit consent to process your personal data, for example for certain types of direct marketing or optional communications. You can withdraw your consent at any time.
We use your personal data for the following purposes:
To provide cleaning services, including handling enquiries, creating bookings, organising cleaning visits, and tailoring our services to your property and requirements.
To manage our relationship with you, including communicating about bookings, updates, changes to services, replying to questions, and handling complaints or feedback.
To process payments and invoicing, including recording payments, issuing invoices or receipts, and managing any refunds or billing queries.
To improve our services and operations, such as reviewing customer feedback, monitoring service quality, and analysing operational performance in the NW6 area.
To meet legal and regulatory obligations, including maintaining accurate records for accounting and tax purposes and responding to any lawful requests from public authorities.
To protect our business, customers, and staff, for example by detecting and preventing fraud, misuse of services, or security incidents.
We do not sell your personal data. However, we may share your information with carefully selected third parties where necessary for the operation of our services or where we are required to do so by law.
Service providers and processors: We may use third-party providers to support our operations, including payment processing providers, IT and hosting providers, secure booking or scheduling tools, and professional advisers such as accountants. These third parties act as data processors on our behalf and are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. They must implement appropriate security measures to protect your data.
Legal and regulatory authorities: We may disclose personal data if required to comply with a legal obligation, court order, or request from a regulatory authority, or to establish, exercise, or defend legal claims.
Business transfers: If our business is subject to a reorganisation, sale, or transfer of services, your personal data may be transferred to the new owner or entity, but will continue to be used only in accordance with this Privacy Policy or an equivalent policy that offers at least the same level of protection.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Booking and service records: We typically retain records of services provided, including booking details and related communications, for a period aligned with our legal and tax obligations, after which they will be securely deleted or anonymised.
Payment and invoicing data: We keep payment and invoicing records for the period required by applicable tax and accounting laws.
Enquiries: If you contact us for a quotation or general enquiry but do not proceed with a booking, we may retain your information for a limited period to respond to your enquiry and manage follow-up correspondence, after which we will delete or anonymise it, unless we are required to keep a record for legal reasons.
The exact retention period may vary depending on the category of data, the nature of your relationship with us, and our legal obligations. When data is no longer required, we will take steps to securely delete or anonymise it.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage.
Where we use third-party processors, we ensure that they provide appropriate security guarantees and handle your personal data in compliance with applicable data protection laws and with this Privacy Policy.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners NW6 customers and prospective customers in the NW6 area, subject to certain conditions and legal limitations.
Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you, along with certain related information.
Right to rectification: You have the right to request that we correct any inaccurate personal data and complete any incomplete information relating to you.
Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited where we need to retain data for legal or contractual reasons.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in specific situations, for example while we are assessing a request for rectification or objection.
Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller.
Right to object: You have the right to object to our processing of your personal data when it is based on our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data as a Cleaners NW6 customer.
Get the best deal on cleaners NW6 services and clean your home today!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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