These Terms and Conditions govern the provision of cleaning services by Cleaners NW6 to you as a customer. By booking or using any cleaning service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not book or use our services.
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or organisation booking or receiving cleaning services from Cleaners NW6.
Company means Cleaners NW6, the provider of cleaning services.
Services means domestic, commercial, end of tenancy, deep cleaning or any other cleaning services provided by the Company.
Cleaner means any employee, worker, contractor or representative engaged by the Company to provide the Services.
Premises means the property or location where the Services are to be performed.
Contract means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions.
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, one off and spring cleaning, end of tenancy cleaning, office and commercial cleaning and additional services agreed in advance. The exact scope of work for each booking will be confirmed in your booking confirmation.
The Company reserves the right to refuse any task which, in its reasonable opinion, is hazardous, illegal, not suitable for cleaning, or beyond the agreed scope of work. Services do not include lifting heavy furniture or equipment, cleaning of areas with unsafe access, or work that may endanger the Cleaner.
3.1 Bookings can be made by the Customer through the Companys accepted booking channels as communicated by the Company from time to time.
3.2 At the time of booking, the Customer must provide accurate information about the Premises, the type of service required, the size and condition of the property and any special requirements. The Company relies on this information to estimate the time and resources required.
3.3 All bookings are subject to availability. The Company will confirm acceptance of a booking by issuing a booking confirmation, at which point a Contract is formed between the Customer and the Company in accordance with these Terms and Conditions.
3.4 The Company may request a minimum booking duration for certain services and may set a minimum charge per visit. Any such requirements will be communicated at the time of booking.
3.5 If the Customer wishes to make changes to a booking, such as altering the date, time, duration or scope of the Services, the Customer must contact the Company as early as possible. Changes will be subject to availability and may result in a change of price.
4.1 The Customer must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This includes arranging keys, entry codes or the presence of someone to grant access.
4.2 If the Cleaner is unable to gain access to the Premises at the agreed time, or if access is delayed by more than a reasonable waiting period, the visit may be treated as a late cancellation and a fee may be charged in accordance with the cancellation terms in these conditions.
4.3 The Customer must ensure that the Premises are reasonably safe and free from hazards. The Company reserves the right to withdraw the Cleaner from the Premises if there is a risk to health or safety.
5.1 The Customer agrees to provide a suitable working environment, including electricity, running water, adequate lighting and any necessary access equipment where applicable.
5.2 The Customer must inform the Company of any fragile items, valuable possessions, surfaces requiring special care, or any existing damage or defects within the Premises that may affect the provision of the Services.
5.3 The Customer is responsible for securing cash, jewellery and other valuables before the start of the cleaning session. The Company does not accept responsibility for loss of unsecured valuables.
5.4 The Customer agrees not to directly employ or engage any Cleaner introduced by the Company for private work without the written consent of the Company. If the Customer breaches this clause, the Company reserves the right to charge a referral or introduction fee.
6.1 Unless otherwise agreed, the Company will use its own cleaning materials and products. For certain services, the Customer may be required to provide basic equipment such as a vacuum cleaner, mop, bucket and iron. Any such requirement will be communicated at the time of booking.
6.2 If the Customer wishes the Company to use the Customers own products or equipment, this must be clearly requested in advance. The Customer is responsible for ensuring that any such products are safe, fit for purpose and suitable for the surfaces to be cleaned.
6.3 The Company is not liable for any damage caused by cleaning products supplied by the Customer or by equipment that is faulty or not maintained by the Customer.
7.1 Prices for Services are as quoted by the Company at the time of booking or as set out in any applicable price list. All prices are subject to change, but once a booking is confirmed, the price will not change for that visit except where the scope or duration of work is altered.
7.2 The Company may charge by the hour, by the job or on a fixed fee basis depending on the type of service. Any minimum charges will be stated before the booking is confirmed.
7.3 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance or may accept payment on completion of the service. Accepted payment methods will also be specified by the Company.
7.4 Where payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees or interest, restrict further bookings or suspend ongoing services until all outstanding sums are settled.
7.5 The Customer is responsible for all charges incurred in relation to the booking, including any additional services agreed during the visit and any applicable surcharges for parking or congestion zones if notified by the Company.
8.1 The Customer may cancel or reschedule a booking by giving the notice specified by the Company at the time of booking. If the required notice is not given, the Company may charge a cancellation fee up to the full amount of the planned visit.
8.2 If the Cleaner is unable to attend due to unforeseen circumstances such as illness, travel disruption or other events beyond the Companys reasonable control, the Company will inform the Customer as soon as reasonably practical and offer to reschedule the appointment. The Company will not be liable for any indirect losses caused by such rescheduling.
8.3 Where the Cleaner arrives at the Premises and is unable to gain access, or where the job cannot be carried out due to reasons within the Customers control, this may be treated as a late cancellation and a fee may be due.
8.4 For regular services on an ongoing basis, the Customer may terminate the arrangement by giving the written notice period specified by the Company. Failure to give the required notice may result in a charge equivalent to the agreed notice period.
9.1 The Company aims to provide a professional and reliable cleaning service. If the Customer is dissatisfied with any aspect of the Services, the Company must be notified within a reasonable time frame, typically within 24 hours of completion of the visit.
9.2 Upon receiving a complaint, the Company may request photographs or a description of the issue and, where appropriate, offer a revisit to rectify reasonable concerns. Any revisit or remedial work will be arranged at the Companys discretion and in line with these Terms and Conditions.
9.3 Complaints made outside a reasonable time frame or after further work has been carried out by the Customer or a third party may not be accepted, and the Company may not be able to investigate or offer remedial action.
10.1 The Company will take reasonable care when providing the Services. In the event of accidental damage to the Customers property caused by a Cleaner, the Customer must report the issue to the Company without delay and in any event within 24 hours of the incident being discovered.
10.2 The Companys liability for any claim arising from the provision of the Services shall be limited to the lesser of the cost of repair or replacement of the damaged item and the total fees paid by the Customer for the relevant service visit. The Company is not liable for any pre existing damage, wear and tear, or defects.
10.3 The Company is not responsible for indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services.
10.4 The Company does not accept liability for any costs or damage arising from the Customers failure to provide accurate information about the Premises, surfaces, materials or special requirements.
10.5 The Company is not liable for any loss or damage arising from events outside its reasonable control, including but not limited to extreme weather, strikes, transport disruption, or acts of third parties.
11.1 The Company will handle ordinary household and office waste in line with applicable local waste and environmental regulations. General waste will be placed in the Customers designated bins or storage areas at the Premises.
11.2 The Services do not ordinarily include the removal or transport of waste away from the Premises. If waste removal is specifically agreed, it will be subject to separate terms and any applicable regulations and charges.
11.3 The Customer must inform the Company in advance of any hazardous, clinical or specialist waste present at the Premises. The Company does not handle or dispose of such waste and reserves the right to decline or suspend services where hazardous waste is present.
11.4 The Customer is responsible for ensuring that any items designated for disposal are clearly identified and that no items of personal or monetary value are left among waste to be discarded.
12.1 The Company aims to maintain appropriate insurance cover in respect of its liabilities under these Terms and Conditions, as required by law and good industry practice for cleaning services.
12.2 The existence of insurance does not extend or increase the Companys liability beyond what is set out in these Terms and Conditions. Any claim that may fall under the Companys insurance must be notified to the Company promptly with all relevant details to allow an investigation to take place.
13.1 In order to provide the Services, the Company will collect and process certain personal data about the Customer such as name, address, and contact details. This information will be used for managing bookings, delivering Services and communicating with the Customer.
13.2 The Company will take reasonable steps to protect Customer information and will not sell or disclose personal data to third parties except where necessary to provide the Services, comply with legal obligations or where the Customer has otherwise consented.
14.1 The Company and the Customer both have responsibilities under health and safety laws. The Customer agrees to provide a safe environment and to notify the Company of any known risks within the Premises.
14.2 Cleaners must not be asked to undertake tasks that could put them at risk, such as working at unsafe heights, moving very heavy items, or handling dangerous substances. The Company may decline such requests even if made on the day of cleaning.
15.1 The Company may terminate or suspend any Contract or ongoing arrangement with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, behaves abusively towards any Cleaner, or creates an unsafe environment.
15.2 Termination does not affect any rights or obligations that have already arisen as at the date of termination, including the payment of any outstanding fees.
16.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings made after the date of publication.
16.2 For ongoing regular services, the Company will take reasonable steps to inform Customers of any significant changes. Continued use of the Services after notification of changes will constitute acceptance of the updated Terms and Conditions.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company regarding the provision of the Services and supersede any prior understandings, representations or agreements, whether oral or written.
Get the best deal on cleaners NW6 services and clean your home today!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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